About the Service

Behind the scenes, we are developing a new garden waste portal. The old system is no longer available, and for those who need to sign up now, we have a temporary payment solution. Our garden waste collection service provides a convenient way to recycle your garden waste. By subscribing, your garden waste will be collected every two weeks on your usual recycling day.

This service is optional and runs on an annual subscription basis. You can join at any time, but please note that if you are signing up now and there is less than two weeks before your first collection, we are unable to guarantee your subscription will be set up in time and therefore a collection may be missed. Subscribing ensures your garden waste is collected responsibly and sustainably, helping to reduce landfill waste while keeping your garden tidy.

Key Information:
 

• Subscription Timing: You can subscribe at any time.
• Processing Time: After subscribing, it may take up to two weeks to process your request and, if needed, deliver a new bin. This may result in missing a collection aligned with your next scheduled recycling day.
• Annual Payment: The annual fee covers collections from 1 April 2025 to 31 March 2026, with the exception of one collection which will not occur over the Christmas and New Year holiday period.
• Additional Bins: You can pay for up to two extra garden waste bins for your property through our garden waste portal.

How to Renew or Subscribe

You can sign up via our secure garden waste portal. Please read through the guide below to ensure you have what you need to complete the process.

What you will need to sign up: 
 

All Garden Waste subscriptions require a Unique Property Reference Number (UPRN). To locate your UPRN, please use the government lookup website. Enter your postcode and select your address to display your property details and UPRN. This will be highlighted in yellow and should be up to 12-digits in length (for example; UPRN: 10092015151).

Please ensure you add the correct UPRN for your property. Delays will occur in processing your subscription if the correct number is not used.
 

Service Costs

• Single Subscription: £59 per bin for collections from 1 April 2025 to 31 March 2026.
• Additional Bins: £59 per extra bin per year. This fee covers collection only; you'll need to order and pay £40 separately for each additional bin's supply and delivery.

For more details, please read our terms and conditions.

If you decide to renew your bin subscription or start a new subscription you must agree to our terms and conditions. You will also receive a printed copy of the terms and conditions with your bin permits. You will also need a valid email address and your debit or credit card details.

Collection Details

• Schedule: Collections occur every two weeks on your usual recycling day.
• Bin Placement: Place your bin at your property's boundary by 6:30am on collection day.
• Identification: We recommend marking your bin with your house number.
• Missed Collections: If your bin isn't collected, report it within 48 hours. If the bin contained incorrect materials, remove them, and we'll empty it on the next scheduled collection day.
• Assisted Collections: If you receive assistance for other waste services, this will continue for garden waste. Ensure the bin is visible at the front of your property.

Accepted Materials 
Please place only the following items in your garden waste bin:

 

• Grass and hedge cuttings
• Leaves
• Small tree prunings, bark, and twigs
• Tree branches (up to 3cm in diameter)
• Moss and weeds
• Flowers
• Plants with excess soil removed
• Fallen fruit
• Real Christmas trees (without decorations and pot)
• Plant pots

Do not place these items in your garden waste bin:

 

• Food waste
• General waste
• Nappies
• Pet bedding
• Cardboard
• Paper or other mixed recycling
• Soil
• Rubble

For a comprehensive list, check our A-Z guide.
Note: If incorrect materials are found in your bin, we won't be able to collect it.
 

Returning an Unused Bin

If you wish to return an unused garden waste bin, please inform us. Ensure the bin is empty; we won't collect bins containing waste. If you decide to subscribe again later, you'll need to pay for a new bin.