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Contact us

Our Customer service opening hours are Monday to Friday 8.30am - 5pm.

If you need to visit our offices, please see the following;-

Hertford; Wallfields, Pegs Lane, Hertford, SG13 8EQ (Main Postal Address)

Bishop's Stortford; Charringtons House, The Causeway, Bishop's Stortford, CM23 2ER

Our contact telephone number is 01279 655261 or use our text phone service on 07734 334504

For Press & Media Enquiries please email

Common Queries

If you need to check where to park, please see  our Car Park Details page.

If you would like to know when your bin should be collected then please see our Bin Collection Dates or would like to  report a missed bin, please fill in our Report a Missed Bin form.

If you would like to report Fly-tipping, please use the following Dumped Rubbish (Flytipping) page

If you would like to report a Noise complaint or environmental pollution, please see our Report Environmental Pollution form

If you would like to apply for a Single Person Discount please see the Single Person Discount page or if you would like to report a case of Benefit Fraud, please use the Benefit Fraud form

If your query is regarding streetlights, potholes or highways you will need to contact Hertfordshire County Council  

If you are unable to find what you are looking for using the search function at the top of this page, then  please complete our General Enquiry Form and we will get back to you as soon as we can.