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Report a Missed Bin

  1. If your bin collection has been missed, you can let us know using our online form.

    Before reporting a missed bin collection to us please check that:

    • You put your bin out on your scheduled day. You can check your collection day using using our bin collection calendars link
    • Your bin was put out before 7am on that day.
    • You are reporting within 48 hours of a missed collection
    • Your bin contained only accepted materials ;If your bin contained items other than the correct items, you must remove them from your bin before your next scheduled collection. For more information on what can and what can't be recycled please read our Guide to Bins, Boxes & Collections

    If you still believe your bin was missed, please complete our form below:

  2. Eligibility
    1. Unfortunately, based on your answer, you will be unable to report a missed bin
    2. Any reports of a missed bin must be reported to us within 48 hours. Unfortunately, based on your answer, you will be unable to report a missed bin.
    3. Unfortunately, based on your answer, you will be unable to report a missed bin and any contaminated materials will need to be removed in time for the next scheduled collection.
  3. Your Contact Details
  4. Missed Bin Address Details
  5. Please indicate which bins you require assistance for
  6. Further Information
  7. Data Protection Clause
    1. For the purposes of current data protection laws the information you supply the Council as part of your application will be used for the purposes of dealing with your request and retained as per our published corporate data protection privacy policy which can be found on the East Herts District Council Data Protection page (this link opens in a new window).

      From time to time this information may be shared with other Council departments and / or outside partners to process your request as effectively as possible. Please confirm you have read the above privacy notice
    2. *
  8. CLOSE FORM