Make an Information Request (FOI)

If you have a general query relating to bin collections, green space, council tax or benefits, you can search our website or contact our customer service team. A Freedom of Information (FOI) or Environmental Information request (EIR) can be used to request information or documents but may not be the best way to have your query answered quickly.

If you require information or documents under the Freedom of Information Act or Environmental Information Regulations then please complete our online form. These requests may take up to 20 working days to process and are not prioritised in the same way as a general customer request which may resolve your query quicker. Please see our Access to Information Privacy Notice for more information on how your personal data will be processed for the purpose of your information request. 

For more information on EIR, please see our Environmental Information Regulations (EIR) request page.  

Alternatively you could consider searching our information disclosure log as the information you need may have already been requested. You could also check the Council's publication scheme to see if the information you are looking for has already been published. 

You may also want to read our about information requests page for more information on how to ensure that your request is successful. Please be aware there will be certain requests we will not be able to complete, more information on this is available on our about information requests page. 

If you have any issues using our online form or any other queries, please email FOI@eastherts.gov.uk